Solutions & Services
IT-Digital Consultancy and Transformation:
Empowering organizations to design and execute their digital roadmap through software and AI-driven solutions—optimizing operations, driving growth, and transforming customer experience.
We guide organizations on their Digital Transformation journey through expert IT consultancy.
Solutions & Services
Contact Center Solution & Services:
Empowering organizations with next-generation, omni-channel contact center platforms that drive operational efficiency and exceptional customer experiences.
With over 25 years of industry experience, we help organizations transform traditional call centers into intelligent digital hubs—fully aligned with their digital transformation strategies. By leveraging AI and state-of-the-art technologies, we enable scalable, high-performance customer service solutions that exceed client expectations while remaining cost-effective.
Our Contact Center Suite is a comprehensive, all-in-one platform designed to support both inbound and outbound operations. It combines core telephony and customer engagement technologies—including a built-in Softswitch, Softphone, IVR, Automatic Call Distribution (ACD), and CTI-enabled CRM—to deliver seamless, efficient customer interactions across multiple campaigns and channels.
The platform enables organizations to manage customer communications end-to-end, from handling calls and digital interactions to automatically creating and tracking service tickets within a unified system. This ensures consistent customer experiences, improved agent productivity, and centralized visibility into all customer touchpoints.
Advanced Conversation Recording and AI-driven Sentiment Analysis allow organizations to automatically evaluate customer interactions, identify emotions and intent, and gain actionable insights for quality assurance, compliance, and continuous service improvement.
To further enhance efficiency, the solution can be equipped with AI Agents and Virtual Assistants that intelligently handle routine inquiries, automate workflows, and assist human agents when needed—reducing operational costs, optimizing response times, and improving overall customer satisfaction.
- We have both inbound and outbound services.
- Sales and Order management
- Complaints management
- Customer Query Management
- Sales Lead Generation
- Survey management
- Customer Services
- Tele-sales & Outreach Programs
- Helpdesk Management Services
- Workforce management
- E-file Automation System
- EZ Health, Health Management System
Solutions & Services
Intelligent BPO Services:
X’avion Solutions delivers technology-enabled Business Process Outsourcing (BPO) services designed to support Saudi Arabia’s Vision 2030 by accelerating digital transformation, enhancing customer and citizen experience, strengthening governance, and enabling operational excellence across public and private sector organizations. X’avion Solutions provides Business Process Outsourcing (BPO) services that help organizations streamline non-core operations, reduce operating costs, and improve service consistency—while allowing leadership teams to stay focused on strategic priorities. Backed by SEDER Group’s 45+ years of operational expertise, X’avion combines AI, CRM platforms, and secure hybrid delivery models to provide scalable, compliant, and future-ready BPO services within the Kingdom.2
- ✅ Our Vision 2030-Aligned BPO Services
- ✅ Customer Experience & Contact Center BPO
- Inbound and outbound contact center operations
- Omni-channel engagement (Voice, WhatsApp, Email, Chat, Social Media)
- Customer and citizen service desks
- Complaint handling and escalation management
- Customer onboarding, follow-ups, and satisfaction programs
- Impact: Improved service quality, faster response times, enhanced trust.
- ✅ AI-Enabled & Intelligent BPO
- AI voicebots and chatbots for Tier-1 support
- Arabic and English call transcription
- Sentiment analysis and customer insight generation
- Automated call summarization and quality scoring
- Intelligent IVR and smart call routing
- Impact: Increased efficiency, reduced manual effort, data-driven decision-making.
- ✅ Sales, Outreach & Revenue Support
- Inside sales and telesales operations
- Lead generation and qualification
- Appointment setting and customer follow-ups
- CRM-driven pipeline and opportunity management
- Impact: Private sector growth, SME enablement, revenue optimization.
- ✅ Back-Office & Shared Services BPO
- Data entry, validation, and management
- CRM administration and data governance
- Order processing and service request handling
- Billing support and MIS reporting
- Impact: Streamlined operations, transparency, cost efficiency.
- ✅ HR & Recruitment Process Outsourcing (RPO)
- Candidate sourcing and screening
- Interview coordination and onboarding support
- Offer letter and documentation processing
- Employee onboarding and offboarding workflows
- Impact: Workforce enablement, process standardization, Saudization support.
- ✅ IT-Enabled & Managed Services BPO
- CRM and contact center platform operations
- Cloud and on-prem contact center management
- IVR development and lifecycle support
- SLA, KPI, and service performance monitoring
- Impact: Secure, resilient, and sustainable digital infrastructure.
- ✅ Hybrid & Localized Delivery Model
- Saudi-based delivery centers for regulated workloads
- Cloud and on-prem deployment options
- Secure data hosting aligned with local regulations
- Scalable models to support organizational growth
- Impact: Localization, knowledge transfer, economic diversification.
- ✅ Governance, Quality & Compliance
- Quality assurance and call monitoring
- SLA and KPI tracking
- Regulatory-aligned reporting (CST, NCA frameworks)
- Customer satisfaction measurement and analytics
- Impact: Accountability, compliance, service excellence.
- ✅ Our Commitment to Vision 2030
- Enable digital transformation
- Improve customer and citizen experience
- Support local workforce development
- Strengthen governance and transparency
Solutions & Services
CRM Experience:
We bring together modern CRM, omni-channel customer engagement, and contact center capabilities, enhanced by automation and AI, to create service operations and work-flow that are efficient, secure, and measurable—supporting the Kingdom’s broader Vision 2030 digital transformation direction.
We also specialize in the implementation, customization, and integration of leading enterprise platforms such as Salesforce, Microsoft Dynamics, and EZCM ensuring each solution is tailored to the client’s operating model, data structure, and customer journey.
Transforming customer experience with intelligent CRM as part of our client’s Vision 2030 and Digital Transformation journey.
Taking advantage of our AI tools in improving & delivering Customer experience, Sentiment Analysis, Employee evaluation to be cost effective and efficient.
Boosting operations through implementation of AI in our solutions.
Available Solutions:
- Omni Channel Contact Centers
- Complaints Mgt.
- Order Management
- Lead Generation and Predictive calling
- Survey Management System
- Helpdesk Management System
- Service Management System
- Telehealth & Home Healthcare Management System
- Clinic Management Information System
